Frequently Asked Questions

1. I don’t currently have a United Promotions account executive.  How will my order be handled?

If you are not a current customer of one of our account executives, we will assign an account executive to work with you on your orders.

2. What do I need to send for artwork?

Please see our Art Requirements for guidance on creating, saving, and sending your art. 

3. Where do I send my artwork?

Either attach your art file(s) to the same email as your PO or you can send to, referencing your PO number.

4. Do you keep my art on file?

Yes. Art used on your orders is kept on file for at least 3 years.

5. Can I specify a PMS color for my imprint?

Yes. However, in some cases an exact match cannot be guaranteed.  If PMS color match is an option, it will be noted in the descriptive copy for that individual item. There is sometimes a charge for PMS color matching- this varies by supplier.  If an item is imprinted using process colors, the PMS color will be converted to the closest match using CMYK. 

6. How quickly will I get my order?

Production times vary by item, but typically range from 3-10 business days from the time the proof is approved.  Rush service is often available for an additional cost.  We will work with you to ensure your items arrive on time.

7. Can I split my order and ship to multiple locations?

Most suppliers will accommodate this, but some don't.  Please inquire.

8. Can I ship internationally?

Some promotional product suppliers offer international shipping, while others do not. Please inquire if you need to ship outside of the US.

9. Can I ship on my own shipping account?

Some suppliers will accommodate this, while others do not.  Please inquire.

10. What type of payments do you accept?

A) Credit Card.  We accept Mastercard, Visa, Discover, and American Express.  Your card will be charged on the day the order is placed.

B) Open Account.  You may request a line of credit with United Promotions.  You will be subject to a credit check at that time.   

11. Can I cancel or change my order?

If no work has been done on the order, your order can be cancelled.  If labor and materials have already been put into the order, we will determine the costs involved up to that point and you will have the option to complete the order or pay the costs associated with cancelling.

12. What are set-up charges?

There are often costs incurred to prepare your artwork for printing.  This can be a screen charge, a digitizing charge, a die charge, etc. In many cases, if you reorder the same product using the same art, your setup charge will be reduced or waived.

13. Will I see a proof before my order goes into production?

Yes. We will prepare an image of what your item will look like with our art applied.  This step can be skipped for reorders.  There is usually a small charge for a proof

14. Do you charge sales tax?

We are required by law to collect state and local sales taxes on all taxable sales.  Tax is calculated based on our address in Hastings, MN.  If you are tax exempt, you’ll be asked to provide a tax exemption certificate.

15. Can I see a product sample?

You can request a sample for most products.  You will be asked to pay for shipping and sometimes a small amount for that item.  Pre-production samples of products using your artwork are often available, but they can be costly.

16. Can I order in quantities smaller or larger than those shown?

Some suppliers will produce orders in quantities less than what they advertise by charging a less-than-minimum fee.  If available, this will usually be noted in that item’s descriptive copy.  For quantities higher than what is shown, please request a quote.

17. Will you imprint logos with a Trademark?

If it is your own registered trademark, yes.  Other registered trademarks require royalty and licensing fees.  A letter of authorization is needed for the use of the ® registered trademark symbol or a nationally known logo.  Also note that, when the size of a printed logo is small, trademarks can sometimes look like nothing more than blurry dots when printed.

18. I need a custom product. Can you help me?

Absolutely.  Either contact your account executive or fill out our Contact Us form and tell us what you are looking for.  Be advised that custom products can take several weeks to produce and require set minimums.


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